We understand your need for accurate and timely information. And sometimes this need occurs at times other than traditional business hours.

Support for You

Our toll-free line, 1-888-LillyPet (1-888-545-5973), will be available to you 24 hours/day, seven days a week. If you call with an emergency after traditional office hours, we will respond. We recognize others offer the same availability, but we are committed to providing high-quality technical support whenever you need it. We follow through and follow up. We hope you will think of us as an extension of your clinical staff to answer questions about our products and their efficacy and safety.

Product Technical Expertise

Our support line is staffed by skilled customer service professionals, including veterinarians and veterinary technicians fully knowledgeable about our products. If your question exceeds our areas of expertise, we will engage researchers and specialists to help find the answers you need.

Professional Case Management & Resolution

In the case of unexpected or adverse events, our case managers will help you navigate the situation and provide additional tools and information. When needed, we will refer your questions to other experts or arrange a consultation with a specialist. Our goal is to resolve each call satisfactorily to meet or exceed your expectations.